Return & Refund Policy
YunackMaโข Return & Refund Guidelines ๐กโฉ๏ธ
We want customers to shop for YunackMaโข home textiles with confidence. The guidelines below explain which products may be returned, how to submit a request, and what happens when a refund qualifies for approval.
Requirements for Returning an Item
Please contact us within 30 days of receiving your package. The product must be unused and in the same condition in which it was delivered. Whenever possible, return it with its original packaging.
Valid proof of purchase is also required. This may be a receipt, an order confirmation email, or another record showing the purchase.
Returns may be unavailable for certain products because of hygiene requirements, safety concerns, or restrictions applying to the individual item.
Requesting Return Authorization
Do not mail a product back before contacting YunackMaโข. Our customer support team will review your request and provide the necessary return instructions if it is accepted.
Shipping Costs and Refund Decisions
Return shipping is generally paid by the customer. However, you will not be responsible for this cost if the merchandise arrives damaged or defective, or if a shipping error caused the return.
After receiving and examining the returned product, we will inform you whether the refund has been approved. Qualifying refunds are credited to the payment method originally used for the purchase.
Original shipping charges are usually not refundable unless the return is necessary because of an error by YunackMaโข.
Customer Care Details ๐งต๐ฉ
Company Name: Pomegranate Inc.
Business Address: 1241 Grove St Ste B, Healdsburg, CA 95448, USA ๐บ๐ธ
Phone: +1 707-431-2580
Email: service@yunackma.com